Returns

OUR RETURN POLICY: 
Our policy on broken shipments, if you do not report damaged goods within 24 hours of delivery, unfortunately we can’t offer you a refund or exchange. Return any UNUSED item within 30 days for a full refund. This does not include shipping charges. Ship your item along with a copy of your receipt to NewVape, 711 N Railroad Ave, Boynton Beach, FL 33435. Once your item is received we can issue a credit back to the credit card.

DON'T RETURN USED ITEMS:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returning USED items will result in the items being immediately destroyed and you will forfeit any refund.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds can take up to 36 hrs to post back to your account.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately 2nd's or special sale items cannot be refunded or returned.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@newvape.com and send your item to: NewVape LLC, 711 N Railroad Ave, Boynton Beach, FL 33435 Please send a copy of your purchase receipt.

Shipping 
To return your product, you should mail your product to: NewVape LLC, 711 N Railroad Ave, Boynton Beach, FL 33435 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


The items contained on these pages are being sold as collectible glass art, and should be considered for tobacco use only. No other use for these items in any way is either intended or condoned. You must be at least 21 years of age to purchase any items on this website, and it is your responsibility to know your local as well as state and countries regulations regarding these items. Furthermore, you release and discharge all involved in the production and maintenance of this website from any and all liabilities.

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