Superior Quality Vaporizer Tools

Refund Policy

We highly recommend that before you make a purchase through our store, that you carefully research the product that you are intending on purchasing. Any return/exchange must be in brand new condition and "unused". If you would like additional information about the product you are interested in please feel free to call us and ask. We are always happy to help.

Atomizer Coils, and E-Nail Heating Coils have a 30 Day warranty. E-Nail Electronics have a 1 Year Warranty

Orders Returned Within 30 Days

Any / all items purchased from NewVape must meet the following requirements to be eligible for a refund or exchange:

·      Item(s) must be in Original, Brand New condition.
·      Item(s) must be shipped back within 30 days from the original delivery date.
·      Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
·      Buyer must understand and agree to not return any used products.
 

NewVape reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange

You are responsible for all costs associated with the return process (Shipping costs) for returns and repairs. We strongly recommend you insure your package(s) as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase including but not limited to upgraded and international shipping are the sole responsibility of the buyer and are non-refundable. You should expect your refund or exchange to process within one week from the delivery date to us assuming the above conditions are met. That includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of the United States.

 

Orders Returned After 30 days

After 30 days there will be no returns or exchanges.

 

Damaged Glass Goods

Damages and/or shortages must be reported within 3 business days from carrier delivery date. Damaged items must be submitted for approval of replacements. Merchandise is thoroughly inspected prior to packing & shipped in good condition. If box is delivered damaged, open, or re-taped; client must file claim with carrier at time of delivery.